DevSecOps Support Engineer
About The Position
Aqua Security helps enterprises secure their cloud native applications from development to production, whether they run using containers, serverless, or virtual machines. Aqua bridges the gap between DevOps and security, promoting business agility and accelerating digital transformation.
Aqua is looking for a talented DevSecOps- Technical Support Engineer to enable deployment and support of Aqua’s containerized security solution for prospects and existing enterprise customers.
This role will focus on post-sales technical support: providing expert product advice to customers, reproducing issues with the product, and helping to ensure our customer implementations are successful.
- Identify customers’ needs and offer the best solutions
- Provide feedback to product and development team on customer requirements
- Monitor progress of existing customer implementations to ensure they are successful
- Be the focal point for our customer and our sales team for technical issues
- Facilitate communication between external clients and internal teams
- Resolve technical problems and help identify solutions
- Replicate integration scenarios with variety of ecosystem software
- Pro-actively seek opportunities to improve product capabilities and customer relationship
- Drive resolution of customer problems from first awareness to final solution
- Working collaboratively in a team environment as well as the ability to work individually and independently
Requirements
- 3-5 years of experience in a pure technical support role
- Strong fluency with English language (written and verbal)
- Must have working experience with Linux operating system
- Experience with Cloud containers such as Docker and Kubernetes administration
- Familiar with Cyber Security Architecture and Application Architecture
- Enjoy diving into complex technical problems and communicating their solutions
- Experience with practices and processes common to enterprise customers, preferably in a hands-on capacity
- Understanding of software development methodology and lifecycle
- Able to navigate independently in an autonomous environment
- Strong interpersonal and communication skills, with ability to provide a focus on service
