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Customer Success Manager - East

Burlington, MA US · Full-time · Intermediate

About The Position

Join the rapidly growing market of Container Security

Founded by IT security veterans, Aqua Security recognizes that application containers present the next major development in data center technology. Containerized environments create a new opportunity to reinvent application security – more effectively and efficiently than ever.


Aqua Security is celebrating our 4 year anniversary, tripled YoY growth, and earned 62M in new funding. We have solidified our position as an industry leader and earned the trust of companies such as Microsoft, Adobe, Salesforce, and Aviva; we're securing some of the world's largest cloud-native deployments. This hyper-growth is being driven by our incredibly high-caliber team of committed and passionate employees.

Aqua Security is looking to hire a Customer Success Manager to work out of our Burlington, MA headquarters.. As the primary point of contact, you will provide account management, technical advisory, and relationship oversight for accounts located in North America. 

Hands-on and confident technical expertise is required to work through challenges, field technical questions, and influence stake holders. The overall goal is to ensure that you understand the customers’ technical and business requirements and are able to anticipate and avoid issues; identify and mitigate risk; and contribute to a successful partnership with Aqua Security.

 Position overview:

  • Keep customers informed of upcoming product releases; develop account-specific road-maps for successful adoption of the latest enhancements
  • Measure and report on customer satisfaction; conduct periodic business reviews internally and with customers
  • Provide our customers with technical expertise and develop ongoing relationships to help maximize their investment in Aqua
  • Make recommendations on how new and existing features fit within customers’ environment
  • Effectively maintain regular communication with both the customer and internal teams while constantly managing customer expectations
  • Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities

Requirements

  • 3+ years of experience in a technical customer facing role
  • Must have background in servicing Enterprise clients
  • Linux experience a must
  • Background in DevOps and security a plus
  • Previous experience working with CSM tools is desired
  • Possess strong communication skills that enable you to best represent Aqua Security within a customer’s environment
  • Ability to work in a dynamic team-oriented environment and autonomously tackle customer challenges/requirements
  • Successful track record of multi-tasking and being a team player on cross-functional teams
  • Strong attention to detail and quality of work
  • Strong problem solving, time management and analytical skills
  • Ability to travel domestically 10% of the time, and occasionally internationally

AND NOW, A LITTLE ABOUT AQUA:

  •  Named “Best Security Company of the Year” 2019
  • Recognized on CRN’s 2019 Emerging Vendor List
  • Named one of Boston’s Best Places to Work 2019
  • Closed a Series C round of funding of $62M 2019 

Now is the perfect time to join Aqua! We are a hyper-growth start up, but still small enough to make a big impact. We have cool employees around the globe, and aside from being a leader in a hot industry of container security, we love to laugh and have fun! Aqua also offers competitive comp and benefits, great culture, fun events, free drinks and snacks, international travel and lots more!

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