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Operations Manager

Ramat-Gan, Israel

About The Position

Aqua is looking for an Operations Manager with a can-do attitude, passion, and extensive experience in operational roles.

The Technical Support Group is responsible for Aqua Security Post Sale activity (Deployment, Support & Customer success) and for the company's SaaS Platform (Dev & Ops).

The Ops Manager will be responsible for Initiating cross-org processes, in this position, you’ll assist the Senior Director of Support in:

  • Initiating & Implementing cross org processes.
  • Headcount and growth planning
  • Running the Operational routine of the Support Group
  • Project management of large and complex delivery projects from planning through execution, delivery and adoption.
  • Provide visibility over progress, status, risks, resource allocation via regular updates and company reports
  • Adjusting the information systems to provide ongoing reporting and decision supporting data.

The Delivery Operations Manager main interfaces are: Support, CS, Engineering, Product Management, Operations, Sales, Finance & executive management.

Requirements

  • More than 4 years of operations and/or project management experience in the software industry – a must.
  • Experience working with cross functional teams - a must.
  • Fluent in English both verbal and written communication - a must.
  • Strong presentation and communication skills.
  • Self-deductive and motivated for action delivery.
  • Strong analytics capabilities.
  • Familiarity with information systems (Jira, ticketing, BI, CRM etc.).
  • Experience in Enterprise SaaS companies - an advantage.
  • B.Sc. in Engineering or relevant, MBA – an advantage.

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