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Cloud Support Engineer

Burlington, MA US · Full-time · Intermediate

About The Position

Aqua Security is looking for an Cloud Support Engineer to join our amazing SHIELD Team, L2 sustaining organization, to help our most strategic customers facing deployment, configuration and engineering challenges. 

We are looking for :

  • A curious self-starter - when you hit an obstacle you research and investigate until you solve it.
  • A strong engineer - you’ve been in our customers shoes before and can anticipate their challenges and needs.
  • A highly organized team member - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.

Work with the latest and advanced Cloud technologies and be part of a global team that is highly regarded at Aqua. If you have great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, then this could be a great fit for you!

  •  Diagnose, troubleshoot and replicate complex customer issues, research and identify solutions to them.
  •  Provide technical guidance and best practices as the subject matter expert in our products.   
  • Working directly with Development teams on code related issues while delivering hot-fixes and patches to customers.
  • Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies.
  • Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system.
  • Actively participate and proactively document customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database
  • Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.
  • Developing tools and scripts in Python and Bash for issues recreation and improved efficiency.


This position is based out of our US Headquarters in Burlington, MA. We will consider relocation. 

Requirements

YOUR EXPERIENCE:

  • Degree in Computer Science
  • Comfortable talking and conduct a virtual meeting with customers
  • Able to communicate complex ideas, concepts and technology
  • Must have experience working with cloud computing vendors: AWS, Azure, Google Cloud
  • Must have Linux troubleshooting
  • Preferred: Virtualization, Cloud Native applications, Docker, Kubernetes, Open Shift
  • A Plus: Security Technologies and Protocols: Firewalls, TLS/SSL, HTTP
  • Nice to have Knowledge of working with JIRA, Salesforce.


AND NOW, A LITTLE ABOUT AQUA:

  • Named “Best Security Company of the Year” 2019
  • Recognized on CRN’s 2019 Emerging Vendor List
  • Named one of Boston’s Best Places to Work 2019
  • Closed a Series C round of funding of $62M 2019 

Now is the perfect time to join Aqua! We are a hyper-growth start up, but still small enough to make a big impact. We have cool employees around the globe, and aside from being a leader in a hot industry of container security, we love to laugh and have fun! Aqua also offers competitive comp and benefits, great culture, fun events, free drinks and snacks, international travel and lots more!

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