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Customer Support Engineer AUS

Sydney, Australia · Full-time

About The Position

Aqua Security Software, founded by IT security veterans, recognizes that application containers present the next major development in data center technology. Containerized environments create a new opportunity to reinvent application security – more effectively and efficiently than ever.

We are looking for a consultative Customer Support Engineer to enable deployment and support of Aqua’s containerized security solution for prospects and existing enterprise customers. This role will focus on post-sales technical support: providing expert product advice to customers, reproducing issues with the product, and helping to ensure our customer implementations are successful. 

  • Identify customers’ needs and offer the best solutions
  • Provide feedback to product and development team on customer requirements
  • Monitor progress of existing customer implementations to ensure they are successful
  • Be the focal point for our customer and our sales team for technical issues
  • Facilitate communication between external clients and internal teams
  • Reproduce technical problems and help identify solutions
  • Replicate integration scenarios with variety of ecosystem software
  • Pro-actively seek opportunities to improve product capabilities and customer relationship
  • Drive resolution of customer problems from first awareness to final solution

Requirements

  • 5+ experience in support or IT roles.
  • Enjoy diving into complex technical problems and communicating their solutions
  • Experience with practices and processes common to enterprise customers, preferably in a hands-on capacity
  • Understanding of software development methodology and life cycle
  • Experience with Linux operating system and common software - Big advantage 
  • Able to navigate independently in an autonomous environment
  • Strong interpersonal and communication skills, with ability to provide a focus on service
  • Strong fluency with English language (written and verbal)

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