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Technical Support Engineer

Sydney, Australia

About The Position

At Aqua Security, founded by IT security veterans, we recognize that application containers present the next major development in data center technology. Containerized environments create a new opportunity to reinvent application security – more effectively and efficiently than ever.

We are looking for a consultative Customer Support Engineer to enable deployment and support of Aqua’s containerized security solution for prospects and existing enterprise customers. This role will focus on post-sales technical support: providing expert product advice to customers, reproducing issues with the product, and helping to ensure our customer implementations are successful. 

  • Identify customers’ needs and offer the best solutions
  • Provide feedback to product and development team on customer requirements
  • Monitor progress of existing customer implementations to ensure they are successful
  • Be the focal point for our customer and our sales team for technical issues
  • Facilitate communication between external clients and internal teams
  • Reproduce technical problems and help identify solutions
  • Replicate integration scenarios with variety of ecosystem software
  • Pro-actively seek opportunities to improve product capabilities and customer relationship
  • Drive resolution of customer problems from first awareness to final solution

Requirements

  • 5+ years experience in support or IT roles
  • Must have experience with Linux Operating System
  • Experience with Docker/Kubernetes - an advantage
  • Understanding of software development methodology and lifecycle
  • Enjoy diving into complex technical problems and communicating their solutions
  • Experience with practices and processes common to enterprise customers, preferably in a hands-on capacity
  • Able to work independently in an autonomous environment
  • Strong interpersonal and communication skills, with ability to provide a focus on service
  • Strong fluency with English language (written and verbal)

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