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Technical Customer Success Manager

South Korea · Full Time · Full-time

About The Position

Aqua Security is looking to hire a Technical Customer Success Manager to support enterprise and strategic accounts throughout the APJ region.

If you are looking for a role that fuels your passion for customers and your love of technical problem solving, then this could be the right role for you!

As a Technical Customer Success Manager you will be the backbone of the relationship for a defined book of customers. You will ensure these customers successfully deploy and maintain Aqua’s solutions and continue to renew their licenses year-over-year. Technical Customer Success Managers are highly motivated leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and create customer loyalty. Simultaneously you will use your knowledge of DevOps & Kubernetes to address customer's technical challenges, and serve as a liaison between the customer and the Aqua ecosystem to work with Sales, Product, Professional Services and others.

A confident “customer first” attitude is required to work through challenges, field technical questions, and influence stake holders. The Technical CSM will execute strategic account plans, deliver QBRs, and be the advocate for the customer internally, while owning "Customer Happiness." An exceptional Technical CSM strives to understand our customers’ technical, security and business requirements and is able to anticipate and avoid issues; identify and mitigate risk; and cultivate deep customer relationships with some of the world’s most iconic organizations.

This is a remote role based in South Korea.

Requirements

  • 5 years of experience in a similar role with a software company
  • Must be fluent in English and Korean
  • Excellent verbal and written communication skills
  • Passionate about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving
  • Must have background in a similar role supporting enterprise clients, directly and indirectly
  • Must have background in DevOps, security, and Linux background
  • Previous experience with CSM tools is desired
  • Possess customer-facing and communication skills that enable you to best represent Aqua Security within a customer’s environment
  • Ability to work in a dynamic team-oriented environment and tackle customer challenges/requirements
  • Thrives in a fast based, dynamic, team-oriented atmosphere and is adaptable in nature
  • Successful track record of multi-tasking and being a cross-functional team player
  • Attention to detail and quality of work
  • Good problem solving, time management, organization and analytical skills
  • Ability to travel domestically up to 20%, and occasionally internationally

AND NOW, A LITTLE ABOUT AQUA

Aqua Security is a UNICORN! Founded in 2015, Aqua Security is a global late-stage start-up widely known for being the largest pure play cloud native vendor, helping enterprises secure their cloud-native applications from development to production, whether they run using containers, serverless, or virtual machines. Aqua bridges the gap between DevOps and security, promoting business agility and accelerating digital transformation.

  • Total of $265M in VC funding – Most Recent Series E funding event March 2021 with a Pre-money valuation ($1B), and TAM of $17B
  • More than 400 enterprise customers across the globe
  • Strategic partnerships with the major cloud native platform providers and public cloud providers (AWS, Microsoft, Google, IBM)
  • At the forefront of open-source cloud native solutions and primary cyber security research

If you’re ready to be your best, now is the perfect time to join Aqua! We are a global late stage start up, but still small enough for you to make a big impact. We have dedicated employees around the globe. And aside from being in a hot cloud security industry, we love to have fun! Aqua also offers great company culture, amazing colleagues, international travel, and lots more!

Skills