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Customer Success Manager, Commercial

Phoenix, AZ US · Full Time · Entry-level

About The Position

As a Customer Success Manager, Commercial you will be the primary point of contact focused on bridging the relationship between Aqua and our commercial customers. You will advance a long-range vision to best support, retain and expand existing customer partnerships. This role owns "customer happiness". In this entry level position, you will be trained on Aqua's products and how to deliver exceptional service allowing our customers to reach their success criteria. You will hone your abilities to:

  • be an advocate for the customer to marshal Aqua resources and teammates
  • guide the customer’s adoption of Aqua’s offerings and cybersecurity best practices when using them
  • increase your effectiveness by learning new skills, improving processes, and documenting progress

This person should be based on the West Coast.

Requirements

  • 1-3 years experience in a customer focused role within a corporate environment
  • Innate desire to help, teach, and to be a teammate to coworkers and customers
  • Clear communication, both orally and verbally
  • Interest in cybersecurity as well as in software, containers, public clouds {AWS, Azure, GCP, OCI}, quality assurance, and DevOps
  • Capacity to prioritize tasks to make progress in concurrent projects
  • Motivation to chart your career and work through the steps to achieve your goals
  • Willingness to help a startup grow and improve
  • Availability to work between the Pacific and Eastern US time zones when needed
  • Ability to travel domestically up to 20% of the time and occasionally internationally


AND NOW, A LITTLE ABOUT AQUA:

Aqua Security helps enterprises secure their cloud native applications from development to production, whether they run using containers, serverless, or virtual machines. Aqua bridges the gap between DevOps and security, promoting business agility and accelerating digital transformation.

  • Total of $265M in VC funding
  • More than 400 enterprise customers across the globe
  • Strategic partnerships with the major cloud native platform providers and public cloud providers
  • At the forefront of open source cloud native solutions and primary cyber security research

If you’re ready to do your best, now is the perfect time to join Aqua! We are a global late stage start up, but still small enough for you to make a big impact. We have dedicated employees around the globe. And aside from being in a hot cloud security industry, we love to have fun! Aqua also offers competitive comp and benefits, great company culture, amazing colleagues, international travel and lots more!

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